This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

When trying to access K2 Cloud Management or Workspace an empty page will be displayed.

The below errors will be present in console mode:

"CombinedResource.ashx?d=H4sIAAAAAAAEAD2MywrCMBBF_RpXKX5BkbYoUnxRRcGNpOmlRppEZiZQXPjttlDdnnPv-Syq8r40sZNISA0nxW1O4BDJgNMdmHWLPPTqat-amjyKBM-qil6sw-RZFcG54DMjdrRr2wnI-nbiW12j-42OD9KMf2KgXtDLmYAkKU-XrFKr3uA1pjbaNx1IFVrQBrLD7VA_YWSvHXj2BTH-aX-9AAAA&c=j&_v=5.1006.18333.10:3"

Uncaught SyntaxError: Unexpected token < RT.js?_gv=-1413496547-20181129-233340&_v=5.1006.18285.2:118

Uncaught ReferenceError: Resources is not defined at RT.js?_gv=-1413496547-20181129-233340&_v=5.1006.18285.2:118 at RT.js?_gv=-1413496547-20181129-233340&_v=5.1006.18285.2:118 (anonymous) @ RT.js?_gv=-1413496547-20181129-233340&_v=5.1006.18285.2:118 (anonymous) @ RT.js?_gv=-1413496547-20181129-233340&_v=5.1006.18285.2:118 CombinedResource.ashx?d=H4sIAAAAAAAEAKvT9wqKty9Ozi9ItU3Ozyspys9RSy7NKSktAvKL1RKLi1Nzk3IqbYPdnMPj1eITy2xN9QwNDMz0DC2MjY2BTLV4JCEjC1M9I4Y6UszUc4aoCEhMzgayc3Pz81CtAZtJVVuCS4BkagpIKDWvhNa2uRU_&_v=5.1006.18333.10:7

Uncaught SyntaxError: Unexpected token < RT.SourceCode.Forms.Controls.Web.ManagementControlPack.js?_gv=28013040-20181026-043909&_v=5.1006.18285.2:20

Image

Symptoms

Any users that tries to develop or access their worklist will experience this behavior.

Resolution

To resolve this issue, direct Environment maintenance will be required. Please log a K2 Support Ticket on the K2 Customer Portal for assistance in resolving the issue.