This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided "as is" with no warranties.

Issue

Copying HTML template for a mail body from outlook mail while designing using Chrome or EDGE the formatting is lost on paste

Symptoms

All mail formatting is lost after pasting

Resolution

This is a know issue in K2 Cloud Update 6 and will be fixed in the near future.

Workarounds:
1) Make use of IE to design
2) Copy the outlook template to Gmail mail composer and then copy from Gmail to paste in mail body when designing using Chrome or EDGE