Unable to start the K2 Blackpearl Service
kbt161551
PRODUCTIssue
The K2 Blackpearl service fails to start and returns the following error:
at SourceCode.Diagnostics.Logging.LoggingFactory.CreateLoggerInstance(RuntimeTypeHandle typeHandle)
at System.Collections.Concurrent.ConcurrentDictionary`2.GetOrAdd(TKey key, Func`2 valueFactory)
at SourceCode.Diagnostics.Logging.LoggingFactory.CreateLogger[T]()
at SourceCode.Data.Dac..cctor()
Symptoms
It was determined that Microsoft .NET Framework 4.6.1 was not installed via the release key, as per:
https://docs.microsoft.com/en-us/dotnet/framework/migration-guide/how-to-determine-which-versions-are-installed.
Troubleshooting Steps
As .NET Framework 4.6.1 is required for K2 Blackpearl version 4.7, please install it on the server to resolve the issue.