SmartObject error: "Could not obtain information about Windows NT group/user"

This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

At runtime when executing the SmartObject from SQL server service instance, the following error is shown:

Could not obtain information about Windows NT group/user

Symptoms

The issue could be related to missing 'Read' permission of Auth Users.

Please see the following Microsoft community post: https://social.technet.microsoft.com/Forums/windowsserver/en-US/27f62fc2-aa74-4c9c-b559-b65b20d6bbb3/could-not-obtain-information-about-windows-nt-groupuser-domainuser-error-code-0x5?forum=winserverDS

Troubleshooting Steps

To resolve this, please do the following:

1. Verify that Auth Users has 'Read' permissions.

2. Refresh the SmartObject.