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Item Reference in Workflow not Expanding

This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.


When trying to expand an Item Reference in K2 Cloud, the reference will not expand. This seems to be true for SharePoint SmartObjects.


Apply K2 Cloud Update 7 Fix Pack 12 or later and re-run the Registration Wizard with the Tenant Admin account, as well as re-activating the site. This should resolve the issue. If the issue is still seen, please log a Support ticket and reference this KB.