New installation of K2 blackpearl service unable to start: "The server [Server]:5555 does not exist"
kbt165751
PRODUCTIssue
A new installation of the K2 blackpearl service is unable to start and the following error appears:Symptoms
Upon further investigation the following was found:
1. The [HostServer].[Server] did not have any entries, thus the error.
2. After checking the installer trace file, the Logged Warning and Logged Error was found:
at System.Xml.XmlTextReaderImpl.HandleEntityReference(Boolean isInAttributeValue, EntityExpandType expandType, Int32& charRefEndPos)
at System.Xml.XmlTextReaderImpl.ParseAttributeValueSlow(Int32 curPos, Char quoteChar, NodeData attr)
at System.Xml.XmlTextReaderImpl.ParseAttributes()
at System.Xml.XmlTextReaderImpl.ParseElement()
at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
at System.Xml.XmlLoader.ParsePartialContent(XmlNode parentNode, String innerxmltext, XmlNodeType nt)
at System.Xml.XmlElement.set_InnerXml(String value)
at SourceCode.Install.IO.ConfigFunctions.ConfigFunctions.UpdateConfig(ConfigUpdateSettings cus)
23:24: RetryableAction.ExecuteRetryable: 16:39:02:>> Could not successfully complete the action. Exception: An error occurred while parsing EntityName. Line 1, position 144.
23:24: XmlUpdate.Execute: 16:39:02:>> Logged Error: Could not update C:Program Files (x86)K2 blackpearl\Host ServerBinSourceCode.Forms.Runtime.config. Exception: An error occurred while parsing EntityName. Line 1, position 144.
Troubleshooting Steps
1. To resolve this, verify that these characters are not used for the username or password to connect to the K2 database, as these are not valid in XML elements.
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