This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

When starting a new instance of a workflow it will go into an error state with the error:

Invalid URI, The hostname could not be parsed.

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Symptoms

Users will not receive the task event as expected.

Resolution

First validate if the SmartForms Runtime SSL URL is blank or has as space:

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If this is the configuration on the Enviromental Fields, the configuration is incorrect and will raise the error.

To resolve this you will need to update the SmartForms Runtime SSL URL with a valid URL that is configured on your IIS Server.