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K2 LDAP users unable to login on K2 mobile application

This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.


K2 LDAP users are unable to login from the K2 mobile and K2 Workspace apps. The error below appears after entering the username and password.

Username or Password incorrect.


The user was unable to login with ldap:{username} on a mobile device, even though this K2 LDAP user could log in with 'ldap:{username}' or only '{username}' in the K2 workspace on PC.


Troubleshooting Steps

After changing the username in the app from ldap:{username} to LDAP:{username}, the issue is resolved, so it seems as if the label is case sensitive.