This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided "as is" with no warranties.

Issue

You are unable to remove the legacy component when using K2 setup manager.

Symptoms

When trying to upgrade, the installer blocks you from upgrading until the unsupported component is removed.

Trying to remove the component via the installer fails.

Trying to remove the component via windows program and features is also unsuccessful.

Resolution

To resolve this, please log a ticket a support with K2.

Support can provide a tool that removes the missing component from registry.

This will allow the setup\upgrade to complete successfully.