This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.
This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.
You are unable to remove the legacy component when using K2 setup manager.
When trying to upgrade, the installer blocks you from upgrading until the unsupported component is removed.
Trying to remove the component via the installer fails.
Trying to remove the component via windows program and features is also unsuccessful.
To resolve this, please log a ticket a support with K2.
Support can provide a tool that removes the missing component from registry.
This will allow the setup\upgrade to complete successfully.