SyncEngine failing with error: "There is no such object on the server"
kbt167618
PRODUCTIssue
When executing the Start Sync on the SyncEngine it fails with the error below, due to an unresponsive domain Controller.
at System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail)
at System.DirectoryServices.DirectoryEntry.Bind()
at System.DirectoryServices.DirectoryEntry.RefreshCache
Symptoms
This issue was noted in the table below, the SyncEngine was possibly executed incorrectly with the incorrect Domain details, or possible that the domain controller was not available.
Troubleshooting Steps
To get this resolved you will need to rerun the Sync Engine on the environment for that specific environment (Domain).
This can be done via K2 Management under the catogory below. Execute the following SmartObject to initiate the first Sync:
SystemSyncServiceOperationStart Sync
It is recommended to install the Latest May CU 2019 as there is performance enhancement on the New Identity service.