Introduction

When running K2 Workspace and/or K2 Process Portal using Microsoft Internet Explorer 10, the display is incorrect.  In some cases an error might occur when opening either K2 Workspace or K2 Process Portal. Internet Explorer 10 needs to run in compatibility mode or the Microsoft ASP.NET browser definition files in the .NET framework hotfix can be applied in order for K2 Workspace and K2 Process Portal to load in the correct manner.

Error Scenario

  1. Ensure that Microsoft Internet Explorer 10 is used
  2. Open K2 Workspace and/or K2 Process Portal
  3. An error might occur or the display will be incorrect

Error Message

The error message that might occur will be similar to the following:

 
Exception type: PlatformNotSupportedException

Exception message: This operation requires IIS integrated pipeline mode

This error means that the IIS browser definitions need to be updated to recognize IE10.

Resolution

There are two methods of correcting this issue:

Method 1: Applying Microsoft hotfixes

The following Microsoft hotfixes can be applied to address this issue, depending on the .Net Framework being used:

.NET 4 http://support.microsoft.com/kb/2600088
.NET 3.5.1 http://support.microsoft.com/kb/2608565

Method 2: Setting Internet Explorer compatibility mode

To resolve the issues experienced with K2 Workspace and K2 Process Portal running in Internet Explorer 10, compatibility mode needs to be set on Internet Explorer 10 manually.  There are two ways in which compatibility mode can be set.  Follow the instructions below:

Option 1

  • Open Internet Explorer 10
  • From the Menu Bar Go to Tools>Compatibility View Settings
  • Add the K2 Workspace URL or K2 Process Portal URL
  • The Browser will now load in the correct manner for K2 Workspace and K2 Process Portal

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Option 2

  • Open Internet Explorer 10
  • Go to Tools>Internet Options>Security>Local Intranet>Sites>Advanced
  • Add the K2 Workspace URL or K2 Process Portal URL in Internet Explorer
  • The Browser will now load in the correct manner for K2 Workspace and K2 Process Portal

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Note: It is recommended that the compatibility mode for Internet Explorer 10 is set using both these options.