< class="prominent-subhead ">

Code Fix: Browsing roles on the K2 Management site raises 64007 error log entries

~~repeating-content.html~~
LEGACY/ARCHIVED CONTENT
This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.

Issue Description

An error occurs when attempting to open roles from the K2 Management site.

Error Message

The error stated "64007 Provider did not return a result for K2:SACD\xxxxx on GetUser".

Cause

The K2 Management site was trying to resolve a role as a user or group.

Resolution

  1. Ensure you have K2 4.7 installed.
  2. Download and install the K2 4.7 August 2017 Cumulative Update from K2 Partner and Customer Portal.
  3. Get the K2 4.7 August 2017 Cumulative Update FP3 from Regional Support.
  4. Install the K2 4.7 August 2017 Cumulative Update FP3 to apply the fix.