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Hotfix: SmartActions function intermittently

KB002258: Updated 2/27/2018 3:02:01 AM

Issue Description

When using SmartActions to action a worklist item, the server does not receive the response and the item action does not execute.

Resolution

  1. Ensure you have K2 4.7 installed.
  2. Download and Install the K2 4.7 November 2017 Cumulative Update from K2 Partner and Customer Portal.
  3. Get the K2 4.7 November 2017 Cumulative Update FP15 from Regional Support.
  4. Install the K2 4.7 November 2017 Cumulative Update FP15 to apply the fix.