Issue Description

When you have multiple Worklist items and you open and release one or more at the same time, an error is presented for all unallocated Worklist items.

Error Message

The following error occurs: “26031 All Worklist items {SerialNumber} Allocated for {K2:DOMAIN\username} at {IPAddress}”

Cause

Opening and releasing happens in quick succession which results in the instance count going out of sync.


Resolution

  1. Ensure you have K2 4.7 installed.
  2. Download and Install the K2 4.7 March 2018 Cumulative Update from K2 Partner and Customer Portal.
  3. Get the K2 4.7 March 2018 Cumulative Update FP7 from Regional Support.
  4. Install the K2 4.7 March 2018 Cumulative Update FP7 to apply the fix.