Issue Description

When you run the registration and activation for the K2 for SharePoint application, an error occurs.

Error Message

The following error message occurs: “Thread1: The remote server returned an error: (401) Unauthorized”.

Resolution

  1. Ensure you have K2 4.7 installed.
  2. Download and Install the K2 4.7 March 2018 Cumulative Update from K2 Partner and Customer Portal.
  3. Get the K2 4.7 March 2018 Cumulative Update FP19 from Regional Support.
  4. Install the K2 4.7 March 2018 Cumulative Update FP19 to apply the fix.
  5. It is recommended to refresh the browser cache.
  6. You will now be able to successfully run the registration and activation for the K2 for SharePoint application.