Every 30 days the Azure Active Directory security token expires due to rollover, locking users out of K2 completely and presenting an error.
The following error is presented: “WIF10201: No valid key mapping found for securityToken”.
The Azure certificate rollover issues new authentication certificates of which the new thumbprints do not match the previous certificate thumbprint.
- Ensure you have K2 Five (5.1) installed.
- Download the K2 Five (5.1) FP23 from K2 Partner and Customer Portal.
- Install the K2 Five (5.1) FP23 to apply the fix.
- It is recommended to refresh the browser cache.