Hotfix: A time out error occurs on a SharePoint document library containing a large number of documents

Issue Description

When you have a SharePoint document library containing a large number of documents, a time out error occurs when you attempt to execute the Create Folder / Delete Folder SmartObject methods.

Error Message

The following error occurs: “The operation has timed out”.

Resolution

1. Ensure you have K2 Five (5.1) installed.
2. Download the K2 Five (5.1) FP25 from K2 Partner and Customer Portal.
3. Install the K2 Five (5.1) FP25 to apply the fix.
4. It is recommended to refresh the browser cache.