< class="prominent-subhead ">

Code Fix: An error occurs when you use a filter during execution of the GetUsersByGroup method for the AD Service 2 SmartObject


Issue Description

When an Active Directory group contains parenthesis symbols in the group name, and you execute the GetUsersByGroup method with a filter for the AD Service 2 AD User SmartObject, an error occurs.

Error Message

The following error occurs: “Failed to translate name EL TCC \28 Technics \29”.


The fix is available in the following K2 versions:

K2 4.7 March 2018 Cumulative Update K2 Five (5.0) September 2018 Cumulative Update K2 Five (5.1) November 2018 Cumulative Update K2 Five (5.2) May 2019 Cumulative Update K2 Five (5.3)
X X X X Fix Pack 25
  1. Ensure you have the correct K2 version and/or Cumulative Update installed. See KB001893 to see what Fix Pack level you have installed.
  2. Download the latest Fix Pack using the links in the table above for the version you require.
  3. Install the Fix Pack to apply the fix.