This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

When trying to use the deployment tool for K2 Cloud, it seems to fail when you attempt to either create or deploy a package. 

Symptoms

The following error can be seen once the tool is opened:

"Primary Credentials Not Authenticated. Session Not Authenticated"

Troubleshooting Steps

To resolve this issue:

- Open the Control panel on your computer and click on "User Accounts." Click on make changes to account in PC settings.

- Click on access "work" or "school" and the chances are you have more than one account in there.

- Here you will need to select the option "work" or "school account" that will be used to authenticate.

- You will need to disconnect the account that will not be used.

After this has been done you should be able to connect to the P&D tool and the error will no longer appear here.