This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

When running the K2 App for SharePoint Registration from the App Catalog, the following error appears: "Thread 1: RESPONSENULL".

Image

Symptoms

The error "Thread 1: RESPONSENULL" is caused by an improper value within the K2 Database [Integration].[ProcessSharePointGeneralSetting] table for the value in the SiteUrl column.

 

Troubleshooting Steps

To resolve this, please complete the following steps:

  •  Create a backup of your K2 database
  •  Run the following Query against your K2 database and save the query data:
     
    -  SELECT * FROM [K2].[Integration].[ProcessSharePointGeneralSetting]
  •  Open a K2 Support ticket and attach the query data to get a required Update query to address the issue.