Issue

When running the K2 App for SharePoint Registration from the App Catalog, the following error appears: "Thread 1: RESPONSENULL".

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Symptoms

The error "Thread 1: RESPONSENULL" is caused by an improper value within the K2 Database [Integration].[ProcessSharePointGeneralSetting] table for the value in the SiteUrl column.

 

Troubleshooting Steps

To resolve this, please complete the following steps:

  •  Create a backup of your K2 database
  •  Run the following Query against your K2 database and save the query data:
     
    -  SELECT * FROM [K2].[Integration].[ProcessSharePointGeneralSetting]
  •  Open a K2 Support ticket and attach the query data to get a required Update query to address the issue.