kbt128026

Issue

When opening K2 Studio on a virtual machine with Remote Desktop, the icons are very large and the full text is not displayed.

Symptoms

Troubleshooting Steps

Generally this type of issue only occurs when using a remote connection, not with the direct execution of K2 Studio. 

There are two possible resolutions:

Option 1

If it is a remote session, please try to change the resolution in the "Display configuration" of the Remote Desktop Connection:

Try with "Full screen". If it doesn't work (whether you are using a remote connection or not), do the following:

In your local computer, go to the display settings and verify that the "Change the size of the Text, apps, and other items" is set to 100%. Read more about it here: https://answers.microsoft.com/en-us/windows/forum/windows_10-start/cannot-change-size-of-text-apps-and-other-items/32bcf575-37cf-4e77-a8be-ced7e1167f53 

Option 2

In all cases, whether you are using a remote connection or not, please try the following:

Step 1: Swipe in from the right edge of the screen and tap Search. (If you're using a mouse, point to the top-right corner of the screen, move the mouse pointer down and click Search.)

Step 2: In the Search box, type the name of the app (K2 studio).

Step 3: Select the apps' tile (swipe down on the tile or right-click on it). Tap or click Open file location to open File Explorer on the desktop.

Step 4: In File Explorer, tap and hold (or right-click) the apps' executable (.exe) file and select Properties.

Step 5: Select the Compatibility tab.

Step 6: In the Settings section, select Disable display scaling on high DPI settings.

Step 7: Tap or click OK.

Step 8: Restart the app.