Error appears after 4.16060.2000.3 install

  • 16 February 2021
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MillaZ
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Version conflict error after 4.16060.2000.3 install

kbt130471

PRODUCT
K2 blackpearl 4.7
BASED ON
K2 blackpearl 4.7
TAGS
K2 Server
This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.
LEGACY/ARCHIVED CONTENT
This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.

Issue

After upgrading 4.16060.2000.1 to 4.16060.2000.3 we could no longer configure the server. The following error appears and it is not possible to progress with the setup manager:

"K2 blackpearl 4.16060.2000.2 installer does not support upgrading your version of K2 (4.16060.2000.3). Please see the release Notes for more information on K2 upgrade compatibility."

Symptoms

Running the Blackpearl installer from the original installation media or Start Menu, will show this message:

 

https://portal.k2.com//files/K2_upgrade_error~685c7318-30e9-4a25-893a-7458f16eadc4.png

 

This is a known issue.

Resolution

Please download the latest full installer (*.3) from: https://portal.k2.com/downloads/bp/

- Use the installer to run a config install of Blackpearl.

- This process will not overwrite the Feb CU changes.

 

If the issue persists, please log a support ticket and include this Knowledge article URL in the ticket description.

Check out these Nintex University Learning paths: https://community.nintex.com/p/NintexUniversity

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