The email address, Null or Empty, does not meet the requirements

  • 16 February 2021
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The email address, Null or Empty, does not meet the requirements

kbt131992

PRODUCT
K2 blackpearl
BASED ON
K2 blackpearl (all)
This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.
LEGACY/ARCHIVED CONTENT
This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.

Issue

Email event errors with:

 

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Symptoms

The list of email addresses will need to be in a semicolon separated format and can be built in different ways (data fields, SmartObject call, item reference, etc.), but if there is an empty email address that results in leading/trailing semicolon; this will cause the email to error:

 

administrator@denallix.com                                                  -- works
administrator@denallix.com;codi@denallix.com               -- works

administrator@denallix.com;                                                 -- fails, trailing semicolon
;codi@denallix.com                                                                  -- fails, leading semicolon

Resolution

Using an Inline Function > Text > Split will handle these erroneous use cases and allow for the successful sending of an email.

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