This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

You cannot install the K2 4.7 Cumulative Update, you are presented with an error message.

Symptoms

When trying to install the K2 Cumulative Update, an error message appears: "K2 4.7 Cumulative Update K2 [Build number] detected, this update is intended for K2 [Build number]".

This can happen when you have an old version of K2 Package and Deployment that was not removed. If you try to remove the old Package and Deployment version from the installer, it will still not be removed.

Image

Resolution

Please contact K2 Support, and they will provide you with a script to delete the correct P&D registry keys from the Registry Editor.