Email notification not sent
kbt133517
PRODUCTIssue
When using the Smartforms 'send an e-mail' action to trigger the email, intended users do not receive the email notification.Symptoms
From the K2 Host Server and Event Viewer logs, the following error can be seen:-
Error","MessageBus","61007","SendMessageException","MessageBusRuntime","61007 Permanent failure sending message [MESSAGE SUBJECT]: System.Exception: No destinations could send the message [MESSAGE SUBJECT]. at SourceCode.MessageBus.Server.MessageBusRuntime.SourceCode.MessageBus.IMessageDestination.Send(String title, MessageExtendedInformation extended, IEnumerable`1 attachments, MessageBodyReader[] messageBodies)","","","dlx:C:Program Files (x86)K2 blackpearlHost ServerBin","3091646","5b321b5d7a6147a883a9e283cd2df557",""
Troubleshooting Steps
The issue is due to missing path configuration in K2HostServer.exe.config. To resolve the issue, please make the following change:-
1. Make a backup of the K2HostServer.exe.config file.
2. In the K2HostServer.exe.config file, locate the section below and change:-
From:
<catalogs>
<add path="SmartActions" />
</catalogs>
</sourceCode.smartActions.directoryCatalog>
To:
<catalogs>
<add path="SmartActions" />
<add path="SmartActionsSMTP" />
</catalogs>
</sourceCode.smartActions.directoryCatalog>
3. Save the config file, and restart the K2 Blackpearl server service.
