This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

The control does not load when using an external page inside a K2 Smartform with IE.

Symptoms

When using IE to browse to K2 Smartforms containing a content control that displays an external page, the control may not be able to load due to security settings in IE. The form loads fine in Chrome.

Troubleshooting Steps

To resolve the issue, add the external site URL to the trusted sites in IE setttings to allow IE to load Smartforms successfully.