This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

Opening existing Smartforms views and forms would redirect to the wrong Identity URL.

[OLD URL]/Identity/STS/...

Symptoms

When the bindings for the Smartforms Runtime and Designer sites have been changed, there is also a need to update the Identity URL. If this is not updated, the runtime views and forms will redirect to an incorrect Identity URL.

Troubleshooting Steps

Kindly update the Identity URL from the K2 Management Site:

  1. Open the K2 Management Site
  2. Go to Authentication > Claims > Issuers
  3. Update the URL for the K2 Windows STS and K2 Forms STS issuers
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