This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

When viewing your HostServer logs the following error may appear many times when accessing your Sharepoint site:

"Failed to resolve user 'i:0i.t|00000003-0000-0ff1-ce00-000000000000|app@sharepoint' on SharePoint site”.

Symptoms

If you're seeing this error, it will appear many times in your HostServer Logs when accessing/using SharePoint.

Troubleshooting Steps

To resolve this error, make the following changes to the "...Host Server\Bin\K2HostServer.exe.config" file by performing the following steps:

Part 1
Make sure this is between the <configSections> and </configSections> tags:

<section name="sourcecode.sharepoint.groupProvider" type="SourceCode.Security.Providers.SharePoint.GroupProviderConfigurationExclusionSection, SourceCode.Security.Providers.SharePoint, Version=4.0.0.0, Culture=neutral" />


Part 2
Add the user ( i:0i.t|00000003-0000-0ff1-ce00-000000000000|app@sharepoint ) to be excluded in the tags below(bob is an example):

<sourcecode.sharepoint.groupProvider>

<exclusions>

<add name="i:0i.t|00000003-0000-0ff1-ce00-000000000000|app@sharepoint" />

</exclusions>

</sourcecode.sharepoint.groupProvider>