Out Of Office not set correctly and tasks are not received

  • 15 February 2022
  • 0 replies
  • 26 views
MillaZ
Userlevel 5
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Out Of Office not set correctly and tasks are not received

kbt145831

PRODUCT
K2 Five 5.0 to 5.1
K2 blackpearl 4.7
BASED ON
K2 blackpearl 4.7
TAGS
Management Console
Management Site
End User
Administrator
Troubleshooting Document
This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.

Issue

In this scenario, you've set your out of office for tasks to be redirected to another user, but the other user does not receive these tasks.

Symptoms

- No errors are reported.

- None of the worklist tasks appear on the redirected users' worklist. 

Troubleshooting Steps

When changing user settings to be "out of office," the setting must be saved (using the save button) to ensure that the user selected, does not "disappear". Once the settings are saved, the user should not disappear under the task list assignees and you will be also be able to see the tasks within the selected users' worklist as well.
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