This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

In Management, when clicking on a Workflow instance and then clicking View Flow, the following error appears because the URL is incorrect:

Symptoms

This issue could be caused due to an incorrect value set for the "Web Service URL SSL" or "SmartForms Designer SSL" environment fields.

Troubleshooting Steps

Correcting the value of the "Web Service URL SSL" and/or "SmartForms Designer SSL" environment fields and clearing the browser cache will resolve the issue.