This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

When trying to configure claims within the Management site, you are unable to access the user interface of the site.

Symptoms

The following error appears:

"Form 'com.K2.System.Management.Form.Management' Could not be found, or is not checked in."

Troubleshooting Steps

It appears that the Management.kspx file did not complete deployment as it timed out. This can be confirmed by checking the install trace logs which can found here:

Program Files (x86) > K2 Blackpearl > Set up > Logs

To resolve this, deploy the Management.kspx file onto your environment. It can be located on the K2 root directory: Program Files x86 > K2 Blackpearl > Set Up.

You should now be able to navigate to the Managment site as per normal and access the Claims configuration settings, under the authentication category.