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'Error retrieving Service Instance' appears during Runtime when using 'Create Library' Wizard in HTML5 Designer against a Subsite whose Root is under the 'Sites' Managed Path

This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.


The issue occurs during runtime when an end user uses the 'Create Library' wizard via HTML5 Designer, and the library is created against a subsite in which the root is under the 'Sites' managed path. This causes the ManageSharePointListSmartObject method to display an error with 'Error retrieving Service Instance' which in turn puts the process instance in a error state.


"'Error retrieving Service Instance" displayed during runtime when above criteria is met.


This issue is resolved by adding Fix Pack 25.