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Error when logging in to SmartForms: "Index was outside the bounds of the array"

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This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.
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Issue

Users are unable to log in to SmartForms and the error appears:
"Index was outside the bounds of the array"

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Symptoms

Some users couldn't log in when a client used Form authentication. This was caused by certain characters that users should avoid using in their passwords.

Resolution

To resolve and prevent this issue, users should avoid using these characters in their passwords:

1. Two commas (,,)

2. Semi-colon (;)

3. Equal sign (=)