Only K2 Service Account is member of the role 'K2 Service Account'
kbt150941
PRODUCTK2 Cloud Update 4
BASED ONK2 Cloud Update 4
This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.
Issue
You are unable to add new users to any OOTB role because only the K2 Service Account is a member of the security administrators role.