Fix Pack 9 does not complete installation and an error appears
kbt151413
PRODUCTIssue
Fix Pack 9 does not complete installation.Symptoms
The following error in seen in the InstallerTrace log:
"1:0: ControlUtil.Execute: 13:05:47:>> Logged Error: Utility error: System.InvalidOperationException: Cannot start service K2 blackpearl Server on computer 'XXX'. ---> System.ComponentModel.Win32Exception: An instance of the service is already running
--- End of inner exception stack trace ---
at System.ServiceProcess.ServiceController.Start(String[] args)
at SourceCode.Install.Windows.Services.StartService(String sComputer, String sService, Int32 iMaxWaitTime, Int32 iMinWaitTime)
at SourceCode.Install.Package.Actions.StartService.Execute(ITarget target)
at SourceCode.Install.Package.Actions.ControlUtil.Execute(ITarget target)
1:0: ControlUtil.Execute: 13:05:47:>> Completed. Revert console binding."
Troubleshooting Steps
The issue could be caused by the K2 Service that was unable to start in a timely manner due to multiple SmartObject Service Endpoints that needed to be started.
To resolve this, please disable the SmartObject Service Endpoints in K2HostServer.exe.config (smoServices enableEndpoints="false"). This will allow the FixPack to be installed successfully.
