This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

When you create a Survey App in K2 Workspace and open the exported report data (.CSV) in Notepad, non-English character are converted to question marks "???".

Symptoms

As per the screenshots below, the data is displayed incorrectly as question marks instead of Thai characters. 

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Troubleshooting Steps

The issue has been fixed in K2 5.1 Fix Pack 31.

You may download the K2 5.1 November 2018 Cumulative Update here.