This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

You may encounter an issue when installing client tools where the K2 Core component install failed.

Symptoms

The InstallerTrace logs revealed the following error:

"This installation package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer package."

Troubleshooting Steps

The installation package used might be corrupt. Please download a new copy from our Portal and re-try the installation.