This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

In K2 Blackpearl 4.7, the documentation indicates that CRM in the Cloud/Dynamics supports SSO. However, the CRM Security Label is missing when attempting to configure the CRM service instance for SSO.
Read more: http://help.k2.com/onlinehelp/k2blackpearl/UserGuide/4.7/default.htm#ServiceBrokers/CRM/CRM.htm

Symptoms

The CRM Security Label is usually only registered when using the CRM wizard via the Setup Manager.  Re-running the K2 Blackpearl Setup Manager with the Reconfigure option in order to enable CRM integration (after the initial installation), will no longer add the CRM Security Label.

It would appear that the CRM Security Label is only registered during the initial K2 installation and will not be available if attempting to enable it via a Reconfiguration afterwards.  This behavior is a bug and is only applicable to K2 Blackpearl 4.7.

Resolution

An SQL Script is available to inject the CRM Security Label needed for SSO if CRM was not enabled during the initial installation. Please log a support ticket to request this SQL script.