This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

Hyperlinks added to an email body, display as plain text in Outlook Web.

Symptoms

In Outlook Desktop, it will display the hyperlink as it is. In Outlook Web, it is not clickable (displays as plain text).

Troubleshooting Steps

To workaround this issue, you can use the 'Hyperlink' inline function in the email body as it shown below. (Context Browser> Functions > Text > Hyperlink).

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