This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

SmartAction replies are no longer processed by the K2 server

Symptoms

The Host Server logs shows the following error:

"Error","MessageBus","61012","ConnectionError","ExchangeWebServicesOrigin","61012 Exception from message source <user account>: Microsoft.Exchange.WebServices.Data.AutodiscoverLocalException: The Autodiscover service couldn't be located.

Troubleshooting Steps

1. Open the Connection String Editor tool (<Install Drive>:\Program Files (x86)\K2 blackpearl\Host Server\Bin).

2. For each Exchange Web Services connection string, update the 'Autodiscover' property to False and ensure that a valid EWS URL is specified in the 'URL' property.

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3. Save the changes made and perform a restart of the K2 service.