< class="prominent-subhead ">

Cannot Select Methods from Dropdown on SmartObject Workflow Step

This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.


When attempting to select a method for a SmartObject step on the workflow designer, the "Methods" drop down gets flagged with an error badge and says "No items to show" below. Behavior can be seen below.


This issue is intermittent, and sometimes methods do populate and can be selected. However, once a method is selected, the associated properties for input mappings show up blank.



Methods intermittently do not populate on SmartObject steps, and when they do, the corresponding input mapping properties show up blank. Although the methods issue is intermittent, this behavior can be seen across all workflows.

Troubleshooting Steps

If you are experiencing similar issues, try closing the workflow, clearing the browser cache, and restarting your browser to see if methods begin populating as expected.