This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided "as is" with no warranties.

Issue

After restoring a database the following error type appears:

The SmartObject or one of its components could not be resolved. Error Details: Root element is missing.

Symptoms

The errors appear due to a conflict on the SQL table and the SmartObjects.

Resolution

To resolve this, it's possible to:

1. Manually try and update GUIDs with the SmartObject tester.

or

2. Go into the SQL tables and run a script.


If the issue happens after a restoration, it's faster to restore the database again and rerun the setup.