Use this section if you run into problems or error messages while installing and configuring K2 for SharePoint.
Error Message 1: A newer version is available (dialog popup)
If you have not installed the latest version of the app on the site, and you click on the K2 for SharePoint app, you see the following error message:
A newer version of the K2 for SharePoint App is available. Contact your administrator to register the K2 for SharePoint App on this site. After that has been done, you can create new K2 artifacts or synchronize existing ones. See http://help.k2.com/en/KB001661 for more information
Figure 2: The error message stating there's a new version of the app available.
To correct this error message, you must install, register, deploy and activate the K2 for SharePoint app from the App Catalog, and not once per site like KB001661 states.
Error Message 2: K2 for SharePoint must be configured from the App Catalog.
The following error message is shown if you try to register the app from a regular site instead of on the app catalog:
K2 for SharePoint must be configured from the App Catalog. See KB001738 for more information. If you have multiple K2 Appit for SharePoint apps installed, keep the shared version only.
Figure 3: The error message when you have added the app directly to a site instead of activating it from the app catalog.
To correct this error message, you must install, register, deploy and activate the K2 for SharePoint app from the app catalog, and not once per site like KB001661 states.
Duplicate Ribbon Buttons and Duplicate Apps
If you find that you have duplicate ribbon buttons in a list or library, as shown in Figure 4, you have activated the K2 for SharePoint app from the app catalog as well as deployed it directly on the site. This also means that you will see two K2 for SharePoint apps on the Site Contents page, as shown in Figure 5. Remove the app that does NOT have the (shared) tag. The one with the (shared) tag is the one activated from the app catalog.
Figure 4: Duplicate Ribbon Buttons in a List or Library
Figure 5: Duplicate K2 for SharePoint Apps