This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

Unable to open K2 SmartForms embedded into SharePoint iFrame using Safari browser v12.0.

Symptoms

Unable to open K2 SmartForms embedded into SharePoint iFrame using Safari browser v12.0 (13606.2.11) - form reloads endlessly. The same form works in Safari when opened directly via its runtime URL.

Resolution

Try to change the followng Safari settings: Safari Settings > Block Cookies - Change this to Always Allow

If this does not help you may also need to clear browser cookies: Settings > Safari > Advanced > Website Data, then tap Remove All Website Data (refer to Safari documentation for more details).